Privacy policy
Last updated: 2025-05-22
At Flamingolandia.online, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide, in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
Who We Are
This Privacy Policy applies to Flamingolandia.online, operated by:
FlamingolandiaOwner: Goda Koriznaitė NIF: Y5277542E
Calle Lajial 1, 12, Puerto Santiago, Santiago del Teide, Tenerife, Spain, Postal Code: 38683
We act as the Data Controller for the personal data collected via this Website.
What Personal Data We May Collect
- Name and surname
- Email address
- Phone number
- Shipping and billing addresses
- Purchase and order history
- Messages sent via contact forms, chat, or WhatsApp
- Technical data (IP address, browser type, device type, usage behavior)
How We May Collect Your Data
- When you fill out contact forms or place an order
- When you send us an email or message
- Via website analytics and cookies (with your consent)
Why We Process Your Data (Purpose & Legal Basis)
| Purpose | Legal Basis |
|---|---|
| Processing and delivering orders | Contract performance (Art. 6(1)(b)) |
| Providing customer support | Legitimate interest (Art. 6(1)(f)) |
| Sending marketing emails (opt-in only) | Consent (Art. 6(1)(a)) |
| Responding to user inquiries | Legitimate interest (Art. 6(1)(f)) |
| Invoicing and legal compliance | Legal obligation (Art. 6(1)(c)) |
| Website analytics | Consent (Art. 6(1)(a)) |
How and When We Share Your Data
We do not sell your data. We may share it only when necessary to:
- Fulfill orders (e.g., with shipping partners)
- Process payments (e.g., Stripe, PayPal)
- Comply with legal obligations
All partners are required to handle your data lawfully and securely.
Data Transfers Outside the EU/EEA
If your data is transferred outside the EU/EEA, we ensure it is protected through:
- Standard Contractual Clauses (SCCs)
- European Commission adequacy decisions
- EU-U.S. Data Privacy Framework or equivalent certifications
How Long We Keep Your Data
| Data Type | Retention Period |
|---|---|
| Orders and invoices | Up to 10 years |
| Customer service messages | Up to 2 years |
| Marketing subscriptions | Until consent is withdrawn |
| Cookies/analytics | As per your browser and cookie settings |
Cookies and Tracking Technologies
We use cookies to personalize your experience and analyze traffic. Types include:
- Session cookies
- Persistent cookies
- Third-party analytics cookies (e.g., Google Analytics)
You can manage your preferences via our cookie banner or browser settings.
Data Security
We use reasonable technical and organizational measures to protect your data, including:
- SSL encryption
- Firewall and secure server configurations
- Limited access to authorized personnel only
Your Rights
Under GDPR, you may:
- Access your data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with your Data Protection Authority
To exercise your rights, email us at info@whisperal.com
Changes to This Policy
We may update this Privacy Policy to reflect legal or operational changes. The latest version will always be published on this page.